when personal information is collected, disclosed, used, stored and otherwise handled by
Channel Seven Telethon Trust ("Telethon"). The Policy relates to
personal information collected by any means and by any technology.
Telethon treats the handling of your personal information very seriously. To that end,
Telethon has systems and procedures in place to protect your privacy in relation to the
handling of your personal information.
Telethon abides by the National Privacy Principles, which provide a scheme in relation
to the collection, disclosure, use and storage of personal information. Telethon's
objective is to handle information responsibly and provide you with some control over the
way information about you is handled.
The Privacy Act provides for exemptions in relation to employee records (being records
relating to a current or former
employment relationship between Telethon and the individual); and
1. Collection of Personal Information
Personal information is information or opinion from which an individual's identity may be
ascertained. The nature of personal information collected by Telethon generally
comprises an individual's name and contact details (including address, phone, fax and email).
Such personal information is collected for the purposes of arranging, conducting and
promoting Telethon's production and broadcasting activities.
Telethon also collects other types of personal information from time to time (eg. credit
information and drivers licence details), and will inform you upon collecting such
information the purpose for which it is being collected.
Telethon does not collect personal information unless it is necessary for Telethon to
perform one or more of its functions and activities. On occasion, some of this personal
information may be sensitive and Telethon will only collect it with your consent or when
required to by law.
Telethon will destroy personal information when it is no longer required for such
functions and activities.
Telethon will generally collect personal information from you directly. For example,
Telethon may collect personal information via telephone or letter, or when you attend a
function or event, enter a competition, provide a resume or enter an agreement.
There may be other occasions when Telethon needs to source personal information
from an external third party. For example, Telethon may collect personal information
from credit agencies when establishing a credit account. Telethon may also collect
personal information regarding potential actors or employees from acting agencies, casting
agents or recruitment agencies. Telethon may also collect personal information from
call centres involved in running competitions for Telethon.
2. Use & Disclosure of Personal Information
Personal information provided to Telethon may be shared with related companies
within Seven West Media, where it will be kept strictly confidential and will only be disclosed on a
need to know basis.
Telethon will use and disclose your personal information for the purpose for which the
personal information was initially collected.
Telethon may also use that personal information for a purpose related to the initial
purpose of collection if that other purpose would be within your reasonable expectations.
Related purposes might include internal auditing and administration, adding your name to
a contact list, guest list or invitation list or helping us to provide information to you
which may be of benefit or interest to you.
Telethon will not use or disclose your personal information for any other purposes
without first obtaining your express or implied consent.
Telethon may however be required to disclose your personal information without your
consent if the disclosure is:
a. required or authorised by law;
b. required in order to investigate an unlawful activity;
c. required by an enforcement body for investigative activities; or
d. necessary to prevent a serious and imminent threat to a person's life, health or safety,
or to public health or safety.
Generally, Telethon will retain your personal information within Australia and not use or
disclose it overseas. However, on some occasions the information may need to be
transferred overseas in order to perform one of Telethon's functions or activities. In
these circumstances, Telethon will either obtain your express or implied consent or will
use its best endeavours to ensure that your personal information will receive protection
similar to that which it would have if the information were in Australia.
As like most business organisations, Telethon relies on third party suppliers who are
contracted to conduct specialised activities such as insurance broking, vehicle and petrol
supply, supply of equipment, engineering services, security services and travel and
hospitality services. While personal information may be provided to these suppliers in
order to enable them to perform the agreed tasks, Telethon will make every effort to
ensure that the supplier handles the personal information in accordance with the National
Privacy Principles and confidentiality principles. Telethon will require all such suppliers
to provide privacy undertakings and enter confidentiality agreements.
3. Direct Marketing
From time to time Telethon may use your personal information to identify and provide
information which may be of interest to you to send you information regarding Telethon's
programs and products and those available through Telethon's business partners.
If you do not wish to receive direct marketing information, please let Telethon know.
Telethon will take immediate steps to ensure that you do not receive any direct
marketing information in future.
4. Personal Information Quality
Telethon's objective is to ensure that all personal information collected by Telethon
is accurate, complete and up-to-date. To assist Telethon in achieving its objective,
please contact the Privacy Officer if any of your details change. Further, if you believe that
the information the Network holds is not accurate, complete or up-to-date, please contact
the Privacy Officer in order to have the information corrected.
5. Personal Information Security
Telethon is committed to keeping your personal information secure, and we will take
all reasonable precautions to protect your personal information from unauthorised access,
loss, misuse or alteration.
Your personal information may be stored in hard copy documents, or electronically on
Telethon's software or systems. Telethon maintains physical security over its paper
and electronic data stores, such as locks and security systems. The Network also
maintains computer and network security using passwords to control and restrict
access to authorised staff for approved purposes.
6. Access To Personal Information
You may request access to the personal information Telethon holds about you.
The procedure for gaining access is as follows:
a. All requests for access to your personal information must be made in writing and
addressed to the General Manager.
b. You must provide as much detail as possible regarding the business entity, department
or person to whom you believe your personal information has been provided, and when.
This will allow Telethon to process your request faster.
c. Telethon will acknowledge your request within 14 days, and access will usually be
granted within 14 days, or if it is more complicated, 30 days. Telethon will inform you
if this timeframe is not achievable.
d. You will be asked to verify your identity.
e. A fee may apply to such access in the event that a request for access is onerous or time
consuming. Such a fee will cover staff costs involved in locating and collating information,
and reproduction costs.
f. Depending on the circumstances, you may be forwarded the information by mail or
email, or you may be required to personally inspect your records at the appropriate place.
g. You will be given the opportunity to correct any personal information which is no longer
In some circumstances, Telethon may not be in a position to provide access. Such
circumstances include where:
a. access would create a serious threat to safety;
b. providing access will have an unreasonable impact upon the privacy of other individuals;
c. denying access is required or authorised by law;
d. the request is frivolous;
e. legal proceedings are underway;
f. negotiations may be prejudiced by such access; or
g. access would reveal a commercially sensitive decision making process.
If Telethon denies access to your personal information, it will provide you with reasons
7. Changes To This Policy
Telethon may change this Policy from time to time for any reason and will update the
If you believe that your privacy has been infringed you are entitled to complain. All
complaints should initially be in writing and directed to the General Manager. Telethon
will respond to your complaint as soon as possible, within 14 working days, to let you
know who is responsible for managing your query. Telethon will try to resolve the
complaint within 30 working days. When this is not possible Telethon will contact you
to provide an estimate of how long it will take to handle the complaint.
If you believe Telethon has not adequately dealt with your complaint, you may
complain to the Privacy Commissioner whose contact details are as follows:
Officer of the Federal Privacy Commissioner
133 Castlereagh Street
Sydney NSW 2000
02 9284 9800
9. General Manager's Contact Details
Please address all written correspondence to:
Channel Seven Telethon Trust
PO Box 50
Tuart Hill WA 6089
The Privacy Act provides for exemptions in relation to employee records (being records
relating to a current or former employment relationship between Telethon and the individual).